Bolesławiec County Hospital uses the services of a… seaside call center. According to Kamil Barczyk, director of the Healthcare Facility in Bolesławiec, this is an innovative way of communicating with patients in healthcare. And, importantly, thanks to this solution, the problem—one that affects the entire country—of patients failing to attend specialist clinics has been almost completely eliminated in our county. – The hospital does not yet have the capacity to organize such a service independently. And this is a very convenient and practical solution – explains Kamil Barczyk. – Communication with the patient is our top priority.
It is worth emphasizing that the hospital pays the call center for effectiveness—that is, for patients who actually attend their examinations.
The results are already visible. Just consider the data related to colorectal cancer screening. Previously, around 400 patients attended each year. Now 200 attend… but MONTHLY. – The change is incredible – adds K. Barczyk.
What do you think? We invite you to join the discussion.
(It is worth adding that as early as 2016, Bolesławiec hospital abandoned an expensive and ineffective way of communicating with patients—traditional letters).