In recent days, some ZUS customers have received emails—allegedly from the Social Insurance Institution—with information about the need to pay an invoice issued by ZUS itself. The message includes an invoice file as an attachment. Opening it may infect your computer, block access to your files or allow sensitive data to be intercepted, such as logins and passwords for online banking or social media.
What should you do if you receive such an email?
If you receive such an email, it is best to delete it immediately, but above all—under no circumstances—should you open the attached file.
“Unfortunately, we have received the first reports from our customers that they have received such emails, so we are warning everyone about this suspicious correspondence,” says Iwona Kowalska-Matis, ZUS regional press spokeswoman in Lower Silesia. “There is absolutely no reason for anyone to receive an invoice from ZUS, especially by email, because we simply do not issue such invoices.
What does ZUS urge people to do?
The Institution:
Therefore, we urge all customers to exercise caution when receiving correspondence allegedly sent by ZUS. At the same time, we explain that the Social Insurance Institution never issues or sends invoices, just as it does not issue or send other documentation by email.
All ZUS documents and forms can be downloaded independently from the Institution’s website. ZUS sends information electronically only to customers who have an account on the ZUS Electronic Services Platform. This is done through their profile on PUE ZUS.
And adds:
If you have any doubts about correspondence you have received, please contact the ZUS Telephone Customer Service Centre at 22 560 16 00.