A reader wrote:
Take care of the post office. I’ve been waiting for letters for two weeks, got fed up today and called them to ask whether the postman even comes around. And she said that the postman currently covers three delivery routes because they don’t have enough staff!!!
And added: – She checked and it turned out that my letters were just sitting on Kaszubska Street because there was no one to deliver them. I have to drive there and collect them myself.
And concluded: – Zero information, a mockery.
Press Office of Poczta Polska S.A.:
(…) absences among postal workers may cause temporary difficulties in ensuring the timely delivery of items. Employees are making every effort to maintain all delivery processes at the highest possible level. Nevertheless, staffing limitations among postal workers may result in a temporary disruption to the stability of deliveries to all addressees.
In view of the above, substitute service is used for routes without permanent staffing. As part of the substitute service, deliveries are carried out in all delivery areas. The manager of the facility in question organizes the work so as to use the available staff resources optimally and minimize potential delays in delivering correspondence.
RS Wrocław has not recorded any direct customer complaints regarding service in the area served by UP Bolesławiec Śląski 1.
The facility provides full service to the delivery areas, taking into account the circumstances resulting from the need to temporarily divide up routes that are unstaffed on a given day.
It adds:
We sincerely apologize for the difficulties encountered in delivering correspondence and would additionally like to inform you that the supervisory staff of UP Bolesławiec Śląski 1 will make every effort to eliminate all irregularities.