On Tuesday, June 28, before noon, Mr Krzysztof was serving a customer at a petrol station. He was filling her car. As he stepped down from the curb, he landed so awkwardly that he injured his knee.
“The customer wanted to fill the tank completely. I made sure it was filled to the top and wanted to run over to help another customer,” Krzysztof recounts. “Then my foot slipped off the curb and my knee cracked.”
With his leg hurting, Mr Krzysztof went to the emergency department. It was 11:35 a.m.
“I barely managed to get there, and at the emergency department they directed me to the surgical clinic,” Mr Krzysztof recounts. “Some man sent me downstairs and told me to make my way around the building in a slalom, and at the clinic they told me that urgent cases are not accepted until 1:30 p.m. That’s when the surgeon would see me. And I had to register. Is this normal hospital service?! The waiting room was full, with nowhere to sit. I went home, took painkillers, and tomorrow I’m going to Lubań or another hospital. At a petrol station, we take better care of the customer than the hospital does of the patient,” Mr Krzysztof added.
We asked director Kamil Barczyk about the matter, and he dealt with the report immediately. He also added that the hospital’s surgical clinic serves patients from the entire county and that the number of people there is always enormous, which slows the clinic’s work. A Patient Rights specialist is to deal with Mr Krzysztof’s case.
This is the kind of case in which, even though all procedures were followed—the patient could be admitted to the clinic at a specific time—a person feels that they were treated poorly by the staff. Without due care. A patient in pain is certainly not an easy customer, but today, when everyone who works in services or has direct contact with customers is expected to be polite, they expect the same from others, especially in a hospital.
What are your experiences with the hospital in Bolesławiec?