Are you or were you a Netia customer? Following the UOKiK decision, you may be entitled to compensation

Netia must reimburse its customers for the costs of additional services that the operator activated without the customer’s explicit consent. This is a decision by the Office of Competition and Consumer Protection, which conducted proceedings in the matter.

As reported by wirtualnemedia.pl:

In a decision dated December 30 of last year, the President of UOKiK ruled that Netia was violating the collective interests of consumers because it was activating six additional services for customers without their explicit consent: – Bezpieczny Internet 2, – Bezpieczny Smartfon, – Identyfikacja Numeru, – Pakiet HBO HD, – GigaNagrywarka Standard, – GigaNagrywarka Maxi.

UOKiK obliged the operator to modify its sales procedures so that customers would be fully informed about the additional services and the charges for them. Customers must also be asked whether they agree to the activation of additional services. Netia must also reimburse expenses incurred by users whose additional services were activated without their consent.

What must you do to receive compensation? The operator posted information on this subject on its website and on its Facebook profile: