As reported by the Zespół Opieki Zdrowotnej w Bolesławcu:

Dear Sir or Madam, we are receiving a great deal of information about problems getting through to the COVID wards in order to learn about the condition of your loved ones.

It explains:

Each time a doctor answers the phone, they have to remove their protective clothing, and then, after the call ends, begin the procedure of protecting themselves before entering the ward again to care for patients.

It also adds:

We fully understand that you are worried, which is why we designate one hour a day during which you can call freely with your questions.

Detailed information below:

Grafika ZOZ-uGrafika ZOZ-u • Photo author: ZOZ Bolesławiec