A reader wrote in an email to our editorial office:
It seems there are spoiled nuts at Kaufland again (hazelnuts this time). I bought nuts packaged in a 500 g plastic bag, and while shelling them I discovered that approximately 20% were moldy.
Małgorzata Wójcik-Koczur, Kaufland’s press spokesperson, wrote to us: “I kindly inform you that every customer can submit comments and complaints at the information desk in the store or via the toll-free hotline 800 300 062.”
As it turned out, the supermarket accepted the reader’s complaint. “They apologized to me and also promised that this batch would be withdrawn,” the man adds.