Using the payment kiosk is convenient and easy. Simply hold the QR code on the invoice up to the reader, and the data will automatically be entered into the payment kiosk and displayed on the screen. Next, select the payment method—cash or card—and, after confirming, make the payment according to the selected method.
These are not the only conveniences: When paying in cash, the payment kiosk gives change. The payment will be completed by printing a transaction receipt. Most importantly, it can be made without incurring any additional fee.
PWiK also takes care of its customers by maintaining a high standard at the Customer Service Office. In addition to the traditional office at 12/13 Asnyka Street, there is also a modern e-Customer Service Office, whose latest version has been available since October 2023.
PWiK e-Customer Service Office in Bolesławiec—quick, secure and convenient
User comfort
The new e-Customer Service Office has been adapted for display on various devices and screen resolutions. The system looks good both on a desktop computer and on mobile devices, such as a smartphone or tablet.
Convenient application
For customers’ convenience, a new e-Customer Service Office application was prepared in October 2023. Customers can now pay invoices, provide meter readings and contact the Company even more easily and quickly. The e-Customer Service Office application is easy and intuitive to use.
To download the application on a mobile device running Android, open ebok.pwik.boleslawiec.pl in one of the following browsers: Chrome, Opera or Samsung Internet, and allow the application to install automatically.
To download the application on a mobile device running iOS, open ebok.pwik.boleslawiec.pl in the Safari browser, then click the “Share Button”—the sharing button—select “Add to Home Screen” and click “Add”.
Quick and easy access to the current balance due
An invoice can be paid directly from the start screen. Simply click the “pay” button visible after logging in to the service.
Everything in one place
The Customer Panel has been equipped with an additional “change payer” function, which makes it possible to manage all consumption points for customers who have multiple water meters. Changing the payer updates the data for the specific consumption point, such as consumption charts and tables, invoices and contracts. In addition, the Customer Panel has been expanded to display the tariff type assigned to each consumption point.
Who can use the new e-Customer Service Office?
The new PWiK e-Customer Service Office system in Bolesławiec is available to all customers of PWIK Sp. z o.o. who have a contract for water supply and wastewater disposal.
How do you log in?
Simply visit ebok.pwik.boleslawiec.pl and register. The registration process is simple and intuitive. The portal’s login page also contains an instructional video showing the user registration process step by step. Customers can also consult instructions on how to check their settlements, change their details or contact PWiK Sp. z o.o.