The Social Insurance Institution’s offices are carrying out their duties arising from legal regulations. The payments of the “thirteenth” pensions are also secure. Despite the restrictions resulting from the recommendations of sanitary services in connection with the coronavirus, ZUS offices are continuing to make benefit payments on an ongoing basis.
– This is particularly important information for our seniors, for whom money from ZUS is most often the only money they receive, so I primarily want to reassure them. There are also no risks to the payment of sickness benefits, disability pensions or care allowances, so this is also good news for employees and employers – assures Iwona Kowalska-Matis, ZUS regional press spokesperson in Lower Silesia. – All benefits are being paid on an ongoing basis and according to schedule. There is no reason for concern. The payments of the “thirteenths” are not at risk either.
What about the “thirteenths”?
ZUS:
The “thirteenths” will be paid automatically, so, as last year, there is no need to submit any applications. Most people will receive them together with their April retirement or disability pension. The additional benefit will be available to people who were entitled to a retirement or disability pension on March 31, 2020.
The total cost of the additional pensions is almost PLN 12 billion.
The institution is continuing to pay not only retirement and disability pensions, but also other benefits, including funeral, care and sickness benefits. ZUS is also paying indexed retirement and disability pensions without disruption. Since March, the increases have covered more than 8 million benefit recipients. The cost of this year’s indexation of retirement and disability pensions is PLN 9.2 billion.
Hotlines
– Last Wednesday (March 18), ZUS expanded its hotline and launched three new telephone numbers staffed by experts. Customers can call the additional numbers, where the institution’s employees answer questions on the most important current matters – encourages I. Kowalska-Matis.
Employees of ZUS are available on the three additional telephone numbers on business days (Monday to Friday), from 7 a.m. to 3 p.m.
By calling 22 290 87 01, anyone can obtain information about handling matters concerning benefits due to quarantine or isolation, as well as about handling applications for care allowances while caring for a child because of the closure of a nursery, children’s club, preschool or school.
The second number launched – 22 290 87 02 – handles support for entrepreneurs, while the third – 22 290 87 03 – handles cancelled medical examinations and therapeutic rehabilitation.
The general ZUS hotline is also still operating at 22 560 16 00. Consultants are available from 7 a.m. to 6 p.m. on business days.
Online assistance
ZUS:
Questions for ZUS can also be sent by email to cot@zus.pl. It is also possible to submit an inquiry after logging in to our Electronic Services Platform.
Dedicated areas have been prepared for customers in all ZUS offices, where applications can be submitted independently without personal contact with the institution’s employees. This solution is intended to increase safety and ensure that matters are handled without disruption.