We received a letter from, among others, Ms Grażyna S. from Parzyce:
"... I stood in line twice for nearly two hours, only to end up not receiving a number. I had time today to reflect on the fate of a sick person... This fate is cruel. Is anyone monitoring the situation? Does anyone have compassion for the women from the countryside who arrived on the earliest buses, were unable to see the ophthalmologist, and left the window in tears? Second issue: on the office door (on the sign), it says that the ophthalmologist sees patients from 8:00 to 14:00. The state budget presumably pays the doctor for these hours. Yet sometimes the doctor starts work at 9 and leaves the office at 12. Let an employee of some plant or company try working that way..."
From the editorial team:
We receive a great many letters concerning similar matters. People most often complain that the actual consultation hours do not match those displayed on the signs, as well as about doctors' rudeness ("... patients are often treated like nuisances. They receive completely different treatment in their private offices..."). According to readers, the dental and internal medicine clinics at Jeleniogórska Street see too few patients. In the conviction that these critical comments do not concern the majority of doctors or the entire healthcare service, we are forwarding them to the Director of ZOZ (who is also a municipal councillor), with an earnest request to show understanding for the situation of sick and embittered people who—as a reader from Kosiby Street writes—"... do not even have anywhere to go today to make a complaint, because councillors are involved in ‘big politics’, while they could be on duty and accept citizens' complaints about various problems affecting life in the city..."