I read with attention and interest the article praising the beauty of the PKO branch in Bolesławiec. However, after reading it, I was overcome by so-called mixed feelings, because once again the old saying proves true: “all that glitters is not gold.”
In reality, only the mar­ble and floors shine here. The organizational chaos continues: tasks are distributed unevenly among the cash-desk clerks, queues form at windows with varying workloads, and there is rudeness toward customers made humble and intimidated by the luxurious furnishings. I am writing about this from personal experience, without any personal grievances or animosity. But if we seriously want to be in Europe, it is not enough merely to change the bank’s appearance, install computers and modern furniture. Above all, it is necessary to plough up the stagnated and lazy mindset of the attractive female clerks, who must finally understand that they are there to serve the so-called service recipients, that the customer standing at the window is their master. That is how it is throughout the world—and I have travelled and seen quite a lot in my life.
Please do not accuse me of malice—I am writing these words in the hope of positive changes in my city, because I feel emotionally connected to it and jointly responsible for the level of culture and broadly understood social life of the local com­munity.
J.K.
teacher
(name known to the editorial office)