At the Dolnośląskie Centrum Prawne (DCP), legal problems are resolved in a friendly, respectful atmosphere. Marcin Zatwarnicki offers his clients broadly understood assistance both in obtaining the compensation they are entitled to and, among other things, in the servicing and enforcement of receivables. His goal—and, at the same time, his dream—was for the Centre to become a place where everyone could find the support they needed.
How do you assess more than two years of activity at the Dolnośląskie Centrum Prawne? What have your experiences been?
I think this is an excellent time for a kind of summary. First and foremost, I have not regretted for a moment that I decided to establish the Centre. Over these years, I have met many wonderful people. Thanks to our efforts, we have managed to help them. We have established cooperation with many people and entities. As a result, we have been able to develop a service through which we provide customer service at the highest level—because that is what a legal service should be called. Customer service and its high standard are particularly important to me. Fortunately, the days when the legal services market treated clients like petitioners are long gone. Clients have their own expectations, and that makes me very happy. I am even more satisfied when we manage to meet those expectations.
How has the Centre changed over these years?
We are constantly developing. As I have already said, the number-one priority is the standard of customer service. That is why Client Care Representatives operate within the Centre, providing assistance and support. I am also pleased to say that recently we have begun cooperating with two large, well-known entities in their respective fields. One of them is the Centrum Niezależnego Orzecznictwa i Usług Medycznych from Gdańsk. Specialist doctors will assess the health of our clients. This will give us the opportunity to pursue our clients’ interests fully and substantively, from both legal and medical perspectives, before insurance companies and courts.
In addition, we cooperate with automotive and property appraisers, as well as with a company that actively supports us in developing an offering for professional drivers whose employers refuse to pay the wages and benefits due to them, including per diems for business trips and accommodation.
Is respect for another person still the “fuel” that drives your actions?
Of course! Nothing has changed here. Throughout my professional and private life, I have followed this principle: other people should be respected. That is why a client’s goals, but also their worries, become my goals and problems. I will do everything in my power to help people realise their plans or deal with their worries. The Centre focuses on a friendly atmosphere and listening to the concerns of each individual, which is why I invite people for coffee and listen to what they come to share with me.
So far, we have heard only good things. Are there any negatives worth mentioning?
Unfortunately. Over the past few years, I have seen how the compensation market operates and what pathologies accompany it. This is not only a problem affecting Bolesławiec itself; I think it is more widespread. On the one hand, there are large compensation companies where a client is merely another case to be processed; on the other, there are supposed professionals because of whom an injured person fails to obtain the money they are entitled to due to a basic error by their representative.
This surprises me, because it seems obvious to me that anyone involved in legal advice must have at least a minimum level of knowledge. After all, a client’s life is often in our hands. That is why I personally feel uneasy when I encounter a company that prominently declares its honesty, as though this were something to boast about in this market. Shouldn’t it be obvious that anyone who wants to help people must be honest with them? Isn’t that what respect means?
And finally?
Finally, I invite you to an open discussion on the forum. Thank you in advance for every post, and I promise that I will try to respond to every comment and enquiry.
Services offered by the Dolnośląskie Centrum Prawne
At DCP, empathy is the guiding principle behind the provision of legal services that are truly of the highest possible standard. Marcin Zatwarnicki gained his professional experience over many years, working, among other places, at one of Wrocław’s largest law firms specialising in the management and enforcement of receivables, as well as at a law firm serving the country’s largest insurance companies.
Legal assistance
At the Centre, we offer you substantive support in relations with both private and public entities. We are at your disposal whenever it becomes necessary to clarify legal doubts that have arisen or prepare appropriate documents. We are also ready to provide you with active support during proceedings before public administration authorities.
Business relations
We also offer you support in relations with other private entities. We assist both in negotiating and preparing civil and commercial contracts. Our knowledge of European Union law and private international law is an additional advantage in this area. Extensive knowledge in this field and an interest in matters related to the free movement of people, goods and services between EU Member States are also reflected in the research conducted by Marcin Zatwarnicki as part of his doctoral studies at the Faculty of Law, Administration and Economics of the University of Wrocław.
Settlement of personal injury claims
We are also at your disposal regarding the settlement of personal injuries resulting from accidents. We provide support from the moment the event causing the injury occurs, through the claims settlement procedure, until you obtain satisfactory compensation for the harm suffered.
Settlement of property damage claims
We also assist you in dealing with the consequences of random events causing damage to your property. We are at your disposal from the moment the event causing the damage occurs, through the claims settlement procedure, until you obtain satisfactory compensation for the damage incurred.
Debt collection
As part of our services, we also offer you support in enforcing receivables owed to you.
Dolnośląskie Centrum Prawne
6/8 Grunwaldzka Street,
59-700 Bolesławiectel. (+48) 75-640-10-01
mobile tel. (+48) 720-860-500
mobile tel. Client Care Representative for Bolesławiec and the surrounding area: (+48) 660 038 382
E-mail: biuro@dcprawne.pl
Open:
Mon–Fri, 8:00 a.m.–5:00 p.m.
More information about the services provided by DCP is available on the website of Dolnośląskie Centrum Prawne.
Commissioned information