Consumers may submit information directly to frank@uokik.gov.pl.
Moreover, as part of monitoring the financial market, the Office of Competition and Consumer Protection is examining contract templates and analysing banks’ practices. In the event of problems repaying an obligation, it is worth remembering three steps:
1. Contact the bank:
In the event of problems with regular loan repayments, the best solution is to begin negotiations with the bank and establish a way to restructure the loan. If there are doubts about the repayment proposal presented by the bank, free assistance in assessing the proposal can be obtained from consumer ombudsmen or non-governmental organisations.
2. Obtain basic information:
Will the bank take a negative LIBOR rate into account when determining the loan interest rate, or will it demand the establishment of additional security.
According to UOKiK, as a result of the current situation related to the increase in the Swiss franc exchange rate, the bank should take the negative LIBOR rate into account and should not demand additional loan security.
3. Notify UOKiK:
If the lender does not intend to include the negative LIBOR base rate in the loan interest rate or demands additional loan security, telephone contact is recommended (tel. 22 55 60 424) or contact by email (frank@uokik.gov.pl). Due to the significant number of reports from consumers, the latter option is preferred. The message should include identification details and the case documentation. The data received will be used in the explanatory proceedings initiated by the president of UOKiK on 20 January 2015 against all banks that offered mortgage loans in Swiss francs.
UM Legnica/ii