On 18 April, a resident of Mickiewicza Street in Bolesławiec called us and informed the editorial office that he had been waiting for an important delivery for some time. (He knew that it had already been sent.)
Meanwhile, as our informant emphasized at the time, no postman had been seen on his street for a week, and there had been neither a letter nor a delivery notice. On that day, the man personally went to the post office (on Kaszubska Street) to ask about the aforementioned delivery. And, as he himself stated, he was ignored; he was reportedly told that the ladies did not have time to check such things.
Our Reader added that deliveries had also not been reaching his friend in Kruszyn near Bolesławiec for some time.
Press Office of Poczta Polska S.A.:
(…) the supervisory staff of the Bolesławiec Śląski 1 Post Office is making every effort to eliminate all irregularities, in accordance with the capabilities of its available human resources.
It adds:
With regard to the described unprofessional conduct of employees at the indicated facility, we would like to inform you that we have taken appropriate steps in this matter. The individuals responsible for the incident were instructed, and they were reminded of the need to comply with customer-service standards. The facility’s management is constantly monitoring the situation to prevent any similar situations in the future.
It also adds:
We apologize for the inconvenience caused.