A resident of Bolesławiec contacted us:
I am writing on behalf of the residents of the lower part of Jana Pawła II and Staroszkolna streets; I do not know what it is like in other parts of the estate. I am writing out of frustration that recently the quality of the water—especially at weekends—has been terrible. I am attaching photographs from various days.
They added:
How is a person supposed to use the water? Cook dinner or do white laundry when there is so much sediment being carried in the water (...)? Why, as a resident, do I have to let several cubic metres of water run, at my own expense, before it becomes clear? I am afraid to make tea with such water; it is not known what is causing the discoloration.
According to the reader, the problem has been ongoing since July. The person who reported it told us that they had repeatedly called PWiK and the “Boleslawianka” Housing Cooperative. They stated that the latter was unprepared for this type of emergency situation. They also added: In turn, calling PWiK ends with the information that they deliver water to the booster station and that everything beyond that is the housing cooperative’s responsibility.
They also stressed:
We, the residents of this part of Bolesławiec, pay for good-quality water, yet no one accepts our complaint.
Grzegorz Kozłowski, president of PWiK Bolesławiec:
(…) The cooperative buildings in the lower part of Jana Pawła II Street and Staroszkolna Street are supplied with water through network booster stations owned by the Housing Cooperative. Our company is responsible for the quality of the water delivered to the booster stations, and the company’s responsibility ends before the booster station, at the main water meter. Therefore, responsibility for the quality and pressure of the water from the booster station through the network between the booster station and the buildings, and then through the building’s installations, lies with the administrator—in this case, the Housing Cooperative.
No report from residents concerning poor water quality made to the emergency number 994 has ever been ignored by us. After every report from residents, including those from cooperative buildings, our on-duty employees travel to check the water quality at the connections supplying water to the booster-station buildings, where our responsibility ends. Recently, no deterioration in water quality has been found in the area of Jana Pawła II and Staroszkolna streets, nor has our company carried out any work on the network in this area that could have caused a temporary deterioration in water quality.
They also emphasize:
With a view to explaining the causes of the reports concerning poor water quality:
- We have agreed with the Housing Cooperative to carry out joint intervention visits after every report in order to establish the cause and location of the deterioration in water quality.
- We have decided to install a mobile online water-turbidity testing system in the booster-station building, with transmission to PWiK’s central dispatch centre, so that water quality can be monitored continuously.
- We have agreed with the Housing Cooperative that, if reports of poor water quality in this area recur, a joint flushing operation for the network and the installations in the buildings will be carried out..
Update: 2023-11-21
Beata Ślęzak, president of the “Bolesławianka” Housing Cooperative:
On behalf of the “Bolesławianka” Housing Cooperative in Bolesławiec, I inform you that since July this year, six telephone reports from residents concerning dirty water have been recorded, including four in the building at 4ab Jana Pawła II Street and one each in the buildings at 4ab and 6ab Staroszkolna Street.
After each report, the equipment in the booster station, including the filters, is inspected.
They add:
Regardless of the Housing Cooperative’s actions, the matter of contaminated water is reported to PWiK Bolesławiec.
Due to the repeated reports and the need to establish the cause and location where the water contamination occurs, cooperation with PWiK Bolesławiec has been initiated. Specifically:
- if dirty water is reported again, a joint flushing of the PWiK network and the Housing Cooperative’s installations beyond the booster station will be carried out,
- joint inspection visits will be conducted following reports of dirty water,
- PWiK will install online water-quality monitoring at the booster station.
They also note: Furthermore, due to the supply of poor-quality water on 6–9 August 2023, PWiK reduced the charge for water and sewage services for the building at 4ab Jana Pawła II Street.