On January 11, a reader who lives in Bolesławiec called us. The day before (January 10), she had received a Christmas card that had been sent… on December 17 from a town located just 200 km from Bolesławiec.
The complainant:
For at least three months, mail has been delivered irregularly and does not necessarily end up in mailboxes. For example, I had a parcel—albeit wrapped in plastic—that was left on a garbage-bin enclosure.
As the caller told us, electricity, water and gas bills are also arriving late. The result? Residents have to pay interest.
According to the complainant, residents of al. Wojska Polskiego and Kosiby, Łasicka and Starzyńskiego streets are experiencing similar problems with Poczta Polska’s service.
The woman tried to intervene in the matter, but no one answered the phone at the Bolesławiec post office.
We asked Poczta Polska about the matter. The company’s press office replied:
(…) due to the winter period and increased illness among employees in Bolesławiec, we are recording an above-normal number of absences, including among postal carriers. This situation may temporarily affect the quality of service provided to our Customers; however, we are counteracting the negative consequences and limiting the effects through ad hoc measures, including arranging replacements.
It added:
We sincerely apologize to our Customers who have experienced a decline in the quality of services provided by Poczta Polska recently.