A Reader, a resident of Nowogrodziec who currently works abroad, called us. He reported that “crazy things are happening” at the Nowogrodziec post office. He gave several examples, allegedly concerning himself, his relatives and his neighbours:

  • Letters sent on 1 February from another town in the same municipality to Nowogrodziec itself allegedly reached the addressee only on 18 February.
  • The neighbour of the person who reported the matter, having waited for an important item, personally went to the post office and allegedly received a stack of undelivered letters there.
  • Court orders, against which an appeal may be lodged within 14 days, allegedly arrived only after twenty days.
  • Bills allegedly do not arrive on time. The same supposedly applies to a neighbour’s bank card.

We asked Poczta Polska’s press office for comment. In response, we were asked for the numbers of the delayed items. We contacted the Reader and asked him to provide those numbers. By the time this article was published (Wednesday, 24 February, 7:39 a.m.), however, we had not received any response.

On 22 February, however, we received an extensive comment from Justyna Siwek, press spokeswoman for Poczta Polska S.A.:

We have not recorded any intervention concerning improper customer service in any of the 12 delivery areas of UP Nowogrodziec. Correspondence is being delivered on an ongoing basis.

J. Siwek stressed:

We want our company to continue improving its quality standards and punctuality; therefore, we encourage customers who have any reservations about how the branch operates to submit complaints or grievances online at: https://www.poczta-polska.pl/reklamacje/ or traditionally, at any post office. Meanwhile, we have received no such complaints or grievances. None of the matters described [...] (very generally) is reflected in a report of concerns submitted by the customers themselves. If these situations did in fact occur (and once again, we emphasize that no one has filed a complaint with us), we could provide assistance to the customer on an ongoing basis and explain the matter quickly and professionally.

She added:

Providing the item number or address details allows us to investigate the reported case specifically. Without them, we cannot address general allegations or provide a definitive response. We ask that you provide the correspondence numbers referred to by Mr. Editor concerning court orders and bills, and especially correspondence from banks regarding the issuance of payment cards, since their validity period is normally several years. We are therefore concerned that they may not have been sent by the issuing institution on time, and Poczta Polska is not responsible for that fact. We kindly ask you to contact the people who involved you, Mr. Editor, in this matter and ask them to provide us with this specific information. We will certainly do our best to clarify the matter as quickly as possible and confirm whether the company is at fault or whether the items were sent too late by the senders themselves.

What do you think? Is there a problem with the post in Nowogrodziec municipality or not? We invite you to join the discussion.