Currently, for goods purchased after this date, we apply the provisions of the Consumer Rights Act of 30 May 2014, which implements into Polish law provisions in force in all EU countries. However, when filing a complaint about goods purchased after this date, we apply the provisions on statutory warranty, contained in the Civil Code.

Here are the most important changes:

  • If a consumer does not consent in writing or on another durable medium to a proposal to conclude a contract made by telephone, the contract is invalid
  • A consumer’s failure to respond to an unsolicited service does not constitute consent to conclude a contract
  • Before binding a consumer to a contract, a trader must provide clear and comprehensible information about the main features of the service, their identifying details, the total price, the method and date of performance, the applicable procedure for handling complaints and other material information related to the contract specified in the regulations
  • The seller has 30 days to deliver the goods to the consumer, unless the contract specifies another date
  • From the moment the goods are received, the consumer has 14 days to withdraw from a contract concluded at a distance or away from the trader’s premises
  • In the event of withdrawal from the contract, the seller refunds the cost of delivering the goods to the consumer, up to the value of the least expensive method of transport included in the offer
  • In the case of contracts concluded away from the trader’s premises, information about the contract terms must be provided on paper or—with the consumer’s consent—on another durable medium
  • The consumer must be informed of all costs before the transaction is concluded
  • The seller is liable for damage to the goods during transport, unless they had no influence on the choice of carrier
  • A consumer may withdraw from a contract for the delivery of digital content until the files are downloaded from the server
  • The trader’s liability for sold goods lasts for two years from their delivery
  • The consumer has one year from the moment they notice the defect, during which they may submit a statutory-warranty complaint to the seller and specify their demands
    A consumer may submit a complaint about defective goods to the seller under the statutory warranty, which is a legally regulated means of pursuing claims. A trader may not refuse to accept a complaint in any way unless this follows directly from the regulations
  • The period of special protection for goods sold to a consumer, counted from the moment of delivery, is one year from the purchase date. If a defect is found during this period, it is presumed to have existed when the goods were handed over
  • The seller has 14 days to inform the consumer how the complaint submitted under the statutory warranty
    • has been resolved
  • A warranty provided does not deprive the consumer of rights arising under the statutory warranty
  • Charges for helplines created for contacting the trader about a concluded contract may not exceed the charges for an ordinary telephone call.

Residents of Legnica can obtain detailed legal information about the consumer regulations in force free of charge at the City Hall, in the office of the municipal consumer ombudsman.

Legnica Municipal Office/ii