We urge you to exercise particular caution in telephone and email contacts with people claiming to be Police officers or offering financial or banking services.
When, during a telephone conversation, people claiming to represent the services ask you to make transfers or provide authorization codes, you should exercise particular caution.
The displayed telephone number or institution name is no guarantee that we are speaking with a genuine representative of the Police or other services or institutions.
REMEMBER
- Police officers never inform people by telephone about ongoing operations and do not ask uninvolved individuals to participate in them;
- Do not give in to a caller’s requests to make transfers or provide codes authorizing bank transfers;
- Hang up, making sure that you have done so successfully;
- Notify the Police.
Someone calls and informs you about unauthorized transactions?
- Exercise caution: Never provide personal data, passwords or authorization codes over the phone, especially when someone calls you from an unknown number, even if the number appears to belong to the Police.
- Do not act under pressure: Give yourself time to verify the information. If someone pressures you, hang up.
- Verify the caller: If you have any doubts, immediately call the emergency number 112 or contact the nearest police station to confirm the information.
- Do not share financial information: Never tell the caller how much cash you have at home, and do not make transfers at the instruction of strangers, regardless of whom they claim to be.
- Warn your loved ones: Pass the information on to your older relatives or acquaintances, especially those who are elderly or live alone, to help prevent them from being scammed.